Workload and pressure: The role came with a high level of complexity and a consistently heavy workload. Over time, this had a real impact on my health and wellbeing.
Lack of empathy from management: In my case, I found management support/understanding to be lacking. Expectations were often unrealistic.
High expectations with limited resources: Although the company promotes work-life balance, in practice, CSMs are expected to do a lot with limited time and support. This created a disconnect between values and day-to-day reality.
Not ideal for long-term sustainability: If you're early in your career and looking to learn fast, Braze can be a great springboard. But for the long haul, especially if work-life balance and mental health are priorities, it can be tough to maintain.
