J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Braze (San Francisco, CA) en juill. 2019
Entretien
Three week process from the initial email from the recruiter to the offer. The recruiter/recruiting coordinator were extremely friendly, helpful, and responsive throughout the whole process, and never left me feeling like I was in the dark.
- Phone screen with team lead
- Onsite with panel of different members from Customer Success team
- Onsite with presentation to panel of Customer Success team members and Director
I enjoyed the entire process. The team was friendly, asked meaningful situational and thought provoking questions, and made me feel welcomed when I was onsite. The project/presentation was challenging and rewarding, and provided a deeper understanding into the strategic elements of the role, as well as the product itself.
All in all, a great experience.
Questions d'entretien [1]
Question 1
Think about an app or brand that you use. Describe what you would change about how they communicate with their customers.
Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work
J'ai postulé via un recruteur. J'ai passé un entretien chez Braze en janv. 2026
Entretien
Step one: Recruiter interview (easy, friendly)
Step two: Director of Customer Success interview (moderate, friendly)
Step three: Two Senior CSM interviews (moderate, friendly)
Step four: Case presentation with two Senior CSMs and one CS Director (challenging, friendly)
Feedback: An automated rejection email was sent without any specific feedback. I followed up requesting additional insights but did not receive a response. While the interview experience was professional and the team was welcoming throughout the process, candidates should not expect detailed feedback regarding the hiring decision. I progressed to the final stage and presented a comprehensive business review covering the company's solution, client use case, usability, and technical capabilities. Although the discussion was positive and the presentation was well received, no further explanation was provided regarding the final decision. You're not important for them if you don't have use for them.
Questions d'entretien [1]
Question 1
How would you take of the priorities with a book of business of many urgent requests at the same time.
Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience