J'ai postulé en ligne. Le processus a pris 4 jours. J'ai passé un entretien chez BMO Financial Group (Montréal, QC) en janv. 2016
Entretien
I applied online, received 2 days later the request for the digital interview.
Some advice: try to practice on HireVue before the actual interview, to avoid some awkward moments. At first, this experience is quite uncommon.
9 questions: 6 basics multiple choices (work hour preference, location, bilingualism, others), 3 video questions (details in next section).
Questions d'entretien [1]
Question 1
Why do i want work in customer contact centre and in contact with clients?
What are the key success for an effective client service/relation?
An example of successful customer service
J'ai postulé en ligne. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON) en déc. 2018
Entretien
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
J'ai postulé en ligne. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON) en févr. 2018
Entretien
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez BMO Financial Group (Montréal, QC)
Entretien
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Questions d'entretien [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.