Tell me about yourself. What led you to pursue a career in retail banking?What relevant experience do you have in finance or customer service? What do you know about the products/services of BMO? How do you handle difficult customers/situations? How do you balance the needs of the customer with the goals of the bank? How do you approach sales and business development? Can you give an example of a time when you went above and beyond for a customer? Can you give an example of a successful sales experience? Can you tell me about a time when you had to deal with a difficult colleague or supervisor? How do you handle stress and pressure in a fast-paced work environment?