J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON)
Entretien
Contacted for a digital interview. Once completed got an email request to do an online assessment-virtual call center, personal questions and math skills questions. Virtual calls are timed! Got an email for a phone interview a day later. Once completed the phone interview got a call requesting a face to face interview. Told about job and asked behavioural questions and why want to work as contact agent.
Questions d'entretien [1]
Question 1
Why work at call center? Time above/ beyond for customer? Time customer bought something didn't want/need? Time handled upset/angry customer, time unprepared/ give advice by management to change something how handled it? Time handled criticism? What kind of criticism? Time worked as team, time lead a group?...
J'ai postulé en ligne. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON) en déc. 2018
Entretien
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
J'ai postulé en ligne. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON) en févr. 2018
Entretien
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez BMO Financial Group (Montréal, QC)
Entretien
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Questions d'entretien [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.