I got employee referral. after a couple weeks of applying thru its website, I had an in person interview with a branch manager and assistant manager. It was processed in a private room (not a group interview) and most of the questions were about myself, availability, and previous experience in customer service area. Also, since they are hiring someone who can speak both English and one of the Asian languages (i would keep it as a secret for my own privacy), I went through a test on a language ability (Just had a casual conversation with one of the employees from that country). 3weeks later I was contacted by BMO recruiter and we set up a schedule for the phone interview. One day after I did the phone interview just as a pure formality(it is what the recruiter said). I got 11 questions in total and it was mostly behavioral questions. and I was told that I will get contacted by branch manager in 4-5 business days for the result.