J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez BMO Financial Group (Montréal, QC) en mai 2015
Entretien
First and foremost there was a video Interview, in which you had to describe yourself. Afterwards a phone Interview was conducted, it described the position and if i was a fit for it. Finally an In-person Interview with scenario specific situational questions.
It’s a very long process. You first have to apply online, and from there you get selected to do an online assessment. Based on the results you then complete a video pre recorded interview, and finally an interview with a manager
Questions d'entretien [1]
Question 1
How does this role align with your future career goals?
J'ai postulé en personne. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON) en janv. 2020
Entretien
You have about 2 or 3 stages depending on the department that needs you. You have one on one interview once you pass that stage you move into a group interview and the recruiter will pick some people from the group.
Questions d'entretien [1]
Question 1
Tell us about yourself. Tell us why you want to work with BMO
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON) en sept. 2015
Entretien
week 1 (Friday) applied online. Week 2 (Monday) was asked to do video interview. Week 2 (within 2 days) simulation assessment. week 2 (Friday) Phone Interview Scheduled but then rescheduled for Week 3 ( Monday). Week 4 (Friday): received email that they have decided to not proceed with the application for the position.
Here is my thought on the process:
The process was smooth, friendly and professional. There were many things to learn from the process, about the job, location, pay, transportation and their expectations. I was left with a positive impression of BMO as an employer. I don't quit so I will apply again.
The recruiter had told me that I will get response after 1 week of the phone interview. I sent a follow up email after one week. I was on the job when I got the rejection email reply. It faded my smile for a while but I reminded myself that I am sales and customer pro and I was supposed to be on stage with smile at all times.
Why did they reject me? I don't know. But here are few things I can reflect on.
1 - I think I took more than usual time for the simulation assessment as the next link on my computer was responding slow ( Time matters)
2- I think they found a better candidate whose qualifications better matched their job requirements.
3- Their location is in an area where as per the recruiter there is no public transportation between 2:00 AM and 6:30 AM which is their ending and starting shift time and as per the recruiter, scheduling is based on performance and bidding. I was applying from Scarborough ( Although I was planning to move) may (location, Location, Location) have impacted my chances.
4- Despite the fact that I have better sales record at my current job, I had no experience in selling financial products.
5 - I am internationally educated.
What Strong points I had going into the interview?
1- I have a bachelors degree in Business ( B.COM) and 2 Year Diploma in Business Administration. I have extensive knowledge of Business including banking and finance.
2. I am top seller at my current place and am an experienced customer service professional, the position I was applying involved 40% sales and 40% customer service. I think I had it covered 80%.
3- I am adept in technology, in fact -- a programmer and web developer by hobby. They were stressing on multitasking using different software. I am confident that I am good at that.
4. I am open and ready to adopt to any corporate culture.
I am writing this few hours after my rejection email. I thought I should write about the process. It might help someone. Sad news makes you sad but over all I have positive impression of the position, the process and BMO.
Questions d'entretien [1]
Question 1
1 - Why BMO Contact Center? 2 - What is it that you do in order to be the top seller? 3. What would you do if a customer calls to CC, after failing to contact the Branch several times? Tell me about yourself? How do you take a negative feedback from your supervisor? What are your career goals? How comfortable are you with softwares? etc. All questions start with 'give me a specific example'