J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez American Airlines (Sacramento, CA) en févr. 2024
Entretien
Applied online. Received confirmation email moving forward. Received email invitation to do face-to-face group interview. Received multiple confirmation leading up to the face-to-face interview date with two interviewers. Day of interview: there were five interviewers, instead of two as stated in multiple sent confirmation emails. I'm not even sure if any of them were even in the confirmation emails. Red flag. Very unprofessional.
They asked very generic customer service questions. "Give a time when dealing with difficult customers" "...dealing with difficult supervisors" "...tasks not being accomplished"
Some people may not be used to group interview, so it may bother them. It was very easy. Everything was done in 30 minutes. Truthfully, I'm glad they didn't make an offer. One, it was very unprofessional and weird to have five interviewers when it was clearly stated and confirmed by them that there would only be two. Again, not sure if any of them were even in the emails. They blindsided the three candidates. Left a bad taste.
Questions d'entretien [1]
Question 1
Describe a time when you have to deal with a difficult supervisor?
J'ai passé un entretien chez American Airlines (Chicago, IL)
Entretien
In person, they gave a presentation, then they make sure you’re fine with the pay and job duties, but then to my surprise they didn’t ask many situational questions, only 3, so it wasn’t too hard.
Questions d'entretien [1]
Question 1
Describe a time you worked with a supervisor you didn’t get along with, and how did you get by?
J'ai postulé en ligne. J'ai passé un entretien chez American Airlines (Los Angeles, CA) en févr. 2026
Entretien
February 10th - Applied Online
February 12 - got an email to schedule an interview
February 19th - onsite group interview
The interview was a 5-10 minute presentation, and then they broke us into groups. They first ask operational questions like, can you work weekends, nights, holidays, etc.? " Then, they only ask 3 questions. I got the offer, and we did the onboarding. If you are clean and you move fast on your pre-hire process, your clearances should come in 3-4 days. But getting a start date takes a while because they wait for everyone to clear the onboarding and background check.
Questions d'entretien [1]
Question 1
Tell me when you had to work with a bad supervisor and how you managed it?
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez American Airlines (Los Angeles, CA)
Entretien
The interview was friendly and quick. The interviewer posed a few customer service-related questions and inquired about our motivation for joining American. You go through an extensive background check after you accept a position.
Questions d'entretien [1]
Question 1
Why do you want to be a customer service agent? Why do you want to work for AA?