The questions we quite easy. 1) What do you know about AA and culture 2) What type of customer service background do you have that will benefit AA 3) Name a time when you gave excellent customer service 4) name a time when you went above and beyond that benefited your team 5) what qualities do you have that makes you great at customer service 6) what excites you about moving to a different city immediately after training. You are given 1 minute to think about your answer before you are video recorded. You have up to 3 minutes response time.