This is an update- I just wanted to share my face to face interview experience because I learned so much from this website prior to my f2f! :)
It was just as everyone has described it- fun, friendly, relaxing, and just an overall great experience.
We started out in a room where they collect passports and everyone is mingling and filling out a quick little writing response- " The CEO of AA is on your flight and in your section- number each of the following five sentences in order of importance to you and then underneath list your reason for whatever question you marked as Number 1."
Next they take you all into a room where there is 25-30 applicants and 5-6 AA employees. They all introduce themselves, tell you where they are based and how long they have worked for AA.
Then we watch a little video on what AA is all about and who they are partnered with, following that we play the Who's Who game which was a great fun little ice breaker.
I'm going to skip the description and jump to the interview, because what questions to expect are what we are all looking for on here.
Question one- In order from left to right Introduce yourself and then tell us what quality you would look for in a flight attendant if you were on the hiring side.
Question two- Anyone can answer in whatever order- What are you most proud of at your current job or previous job- an accomplishment or an experience you had with a customer. (a girl asked a question, stopped speaking, so I volunteered to go first)
Question three- Pick from a deck of cards, don't look at the question until you are standing in front of the room- any order will do- (I went 2nd) My question was If you could have dinner with anyone in the world who would it be and why.
Question four- to all of us, in any order- Why is excellent customer service important to you and what would it entail. (I think I answered 3rd to be polite).
I think that covers the group interview which included 5 applicants and 2 interviewers.
They take us back to the room and then you watch a video on benefits, training, and lots lots more. Afterwards you're given the opportunity to ask any questions you have. Then they open the door and the recruiters come and get you one by one. I've heard they take some people straight to the shuttle waiting area and others they take for a 1on1 interview. I was taken to a 1on1 interview!
First question- tell me about yourself.
Second question- if you had a brand, unique to you, what would that brand be and why?
Third question- Tell me about a time you had excellent customer service.
Fourth question- do you have any tattoos? - Which I do and I answered honestly and agreed 100% that I was willing to do whatever it took to make sure the tattoo would never show.
She asked if I had any questions- then took me to fill out two pieces of paper, get finger printed, and make sure I could reach inside the overhead bin.
I then went to the shuttle, flew home, and the next morning I received an email about making it to the next round!! :)
GOOD LUCK EVERYONE!!! Stay relaxed as possible- don't have coffee that morning- it will just make your heart race, have some tea! BREATHE! and be you! L:)