Applied online, got an email back the next day asking to do a video interview. Two days later got a email asking for my phone number and she responded with a time she would call. This happened on a Friday so on a Monday I got a phone interview with simple questions and asking am I close to the location, and about the pay. I was then invited to a 1 on 1 interview which was a week later. Group interview had about 20people there who applied for Oakland and San Jose. They go over the company, what you would expect working there as far as pay and benefits and also the hours. After that they split us up in groups, a lady would read a question out loud and within our group we had to each answer the question to someone that work for the company. Simple customer service questions, which I been on airline interviews before and regular interviews I no longer get nervous. I thought me and another guy in my group did really well while the other 3 lady's kinda fell short and were nervous or got way off track answering a question. After we played that game they gave us all a time to come back for a 1 on 1 interview. That was simple a couple yes or no questions, talk about your work experience and a couple more questions. After that she should we will find out in about 3 or 4days. I got an email the next day saying thanks but no thanks. Looks like if they don't tell you right then and there or call you after then you don't have the job. I was really suprised, I did really well so after that I don't know what they are looking for. This is my 2nd interview with the company, 1st was 6yrs ago. To apply again I have to wait 6months.