I applied for both roles two months apart, but both interview process were different. Customer Experience Specialist (Mandarin): I received an email that my CV was not uploaded with the latest (which I did) and request for me to send again. In the same email, it also said that the next step will be to schedule for an interview with the hiring manager and to keep my calendar open for an availability. After I sent in my CV, I was informed that the role had been filled by an internal candidate the next day. Customer Experience Premium Support Specialist: I received an email invitation to do a one-way video interview for the above position (CES). You get to practise how the interview will go before the actual one. There were 10 questions, of which 80% requires you to answer scenario cases in Mandarin, and there were time limit to each question. There were questions that requires you to provide the answer in written or verbally through the video. Before you answer, you are given some time to prepare yourself. You are not allowed to redo the questions and answers. Mainly it was more of a competency test to see how you manage the scenarios. It's a first doing such an interview, and awkward for me to be talking to myself into the video, and I did not fair very well for this. I did not proceed to the next round of course.

I applied to Airbnb at the end of June, and was contacted a day later about attending a group meetup, or their version of a group interview. The group meetup was in their Portland office, and was about 3 hours long. We role played host/guest scenarios with Team Leads, and then had a 1:1 with an employee. From there, I was contacted about a week later to schedule two thirty minute long cross-functional video interviews. They were both with employees who did not work in Customer Operations. Lastly, I was asked to provide two professional references. A week and a half later I was emailed with an offer to start the job. The process took about 6-7 weeks total.