Avis sur Airbnb | Glassdoor.ca

Avis sur Airbnb

Dernière mise à jour : 12 avril 2019
9 avis

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Canada - Toutes les villes

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Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
8 Évaluations

Avis des employés

Trier: PopulairesÉvaluationDate

  1. « Airbnb Independent Contractor »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Independent Contractor - Toronto, ON
    Ancien employé - Independent Contractor - Toronto, ON
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Airbnb (Plus d'un an)

    Avantages

    Good support and resolution team

    Inconvénients

    The website platform often is extremely quirky

    Conseils à la direction

    Remove obvious scammers poor reviews


  2. « Great company but avoid guest facing roles »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Sales - Montréal, QC
    Employé actuel - Sales - Montréal, QC
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Airbnb à plein temps (Plus d'un an)

    Avantages

    -Great work environment. The offices are great and the people that work there are young and fun
    - Many benefits such as airbnb credits and more vacation days compared to most north american companies
    -Great culture and values
    -Good food
    - Free gym

    Inconvénients

    Guest facing roles are under a lot of pressure and face high goals. The systems that are in place often limit us from performing as well as expected and this is rarely taken into consideration. Schedules can be quite inconvenient as well but there is an effort to improve them. Goals tend to be unrealistic and only few can meet them. All in all there is a lot of changes that will on the long term help improve the situation for guest facing employees (better systems are being put in place, schedules are slowly getting steadier) but this might be to the detriment of the start up feel of the company.

  3. « Amazing Company »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Senior Luxury Travel Advisor - Montréal, QC
    Employé actuel - Senior Luxury Travel Advisor - Montréal, QC
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Airbnb (Plus d'un an)

    Avantages

    Love Airbnb's mission and product. They really value you here.

    Inconvénients

    Sales is very competitive and stressful, but very high payout in the end if you work hard.


  4. « Maelstrom of Rainbows »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Quality Assurance Auditor - Montréal, QC
    Employé actuel - Quality Assurance Auditor - Montréal, QC
    Recommande
    Point de vue positif
    Aucune opinion sur le PDG

    Je travaille chez Airbnb à plein temps (Plus d'un an)

    Avantages

    Friendly working environment, good travel perks

    Inconvénients

    Very fast pace environment that is constantly changing with an overtime expectation. Work life balance depends on how badly you want to succeed/advance

    Conseils à la direction

    None. They do the best they can.


  5. Utile (3)

    « Any department but guest facing »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Villa Specialist - Montréal, QC
    Employé actuel - Villa Specialist - Montréal, QC
    Recommande
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Airbnb à plein temps (Plus d'un an)

    Avantages

    Great insurance, food, shuttle, Airbnb credit. Holiday vacation+ 15 days+ sick days.

    Inconvénients

    Micro management is terrible, really hard goals to achieve. You will always take your work home if you want to achieve your goals or get to 85% to them. Commission payout is unfair and not clear, when you challenge you have no answer and if you do there is nothing to review, they won’t review your claim. People who are “successful” sellers don’t take more than a week vacation, they are online 24/7 so no life-work balance. Team leads (not all) won’t answer you promptly and will be there only when then month is about to end and you need to close bookings. Things are getting better with Airbnb but it feels a lot like Luxury Retreats problems are hard to eradicate. Internal software has so many issues that sometimes you can’t work.

    Conseils à la direction

    Your employees are not robots treat them like humans. Answer to them be for them not only when is about a sale.


  6. « Good benefits, but not much else »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Coordinator - Montréal, QC
    Employé actuel - Coordinator - Montréal, QC
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez Airbnb à plein temps

    Avantages

    Time off, health insurance, free gym, cafeteria, travel credits.

    Inconvénients

    The Montreal office is terribly mismanaged. Very little focus on managing and mentoring their people. They throw young and inexperienced employees into sink or swim management positions, where they often sink. The Airbnb transition has been particularly rocky for staff, guests and partners. Mismanaged payments, shoehorned new policies, miscommunication from the SF office. Airbnb really demands that you drink the kool-aid, but they offer very little to back up all the talk of "values" and "belonging". And the pay is really low.


  7. Utile (4)

    « Finally, an acquisition done right! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Montréal, QC
    Employé actuel - Employé anonyme - Montréal, QC
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Airbnb à plein temps (Plus d'un an)

    Avantages

    -Great health benefits and time off for maternity/paternity
    -Annual travel credit on Airbnb
    -Good training program
    -Access to brilliant minds
    -Beautiful office and cutting-edge tools
    -Supportive HR team that has real power
    -Stock (real stock, not Stock Options)
    -Incredible food (not free, but heavily subsidized so that it is affordable)
    -Time off policies that makes sense for people with families
    -Shuttle to and from metro with a fantastic driver
    -Mentorship and growth opportunities abound
    -The support teams (IT, Project coordinators, overnight phone support team) are extremely capable

    --
    I came to Luxury Retreats just after the company was acquired by Airbnb. I was nervous about being at a new role in a very transitionary time, but I can truthfully say that every new thing Airbnb introduces makes life better and work easier here. From simple things like upgrading the wifi speed and renovating a much better office space, to major changes like much better healthcare and travel perks, everything keeps getting better.

    The HR (Employee Experience) team in particular deserves commendation for their part in this process. They completely redesigned the interview process and made it much more difficult for people to get hired strictly because they "knew the right people." Nepotism exists in some capacity at every company and here is no exception, but there is significantly less of that bias than before due to the new interview process.

    Moreover, the Employee Experience team did a great job developing a team that has real power. In previous jobs, when I've had an issue with a manager or coworker, "going to HR" has been at best a waste of my time, and at worst made the situation more stressful. From my conversations with coworkers, I know that the EX team has resolved conflicts in respectful, expedient ways. They're much better than a traditional HR department, and that is to say nothing of the Benefits/Payroll team which has done an incredible job hooking up every Full Time Employee with stock in the company and much better benefits packages.

    It remains to be seen how Luxury Retreats' inventory and processes will integrate with Airbnb, but so far, so good. I feel challenged and appropriately compensated for my work here.

    Inconvénients

    -Guest-facing work can be exhausting, especially for people new to the industry
    -Commute can be difficult depending on where one is coming from
    -Not impossible, but difficult goals to hit (especially in guest-facing roles)
    -Legacy (pre-acquisition) software and processes, although being phased out, are frustrating to use.

    --

    Nowhere is perfect, but Airbnb is pretty close. There are several old software tools and processes that made sense in 1999 but do not make sense in 2018. I give the IT team credit where it is due, and we are generally relying on these old programs less and less. However, the guest-facing teams are often required to use them and that can be very frustrating. They are slow, poorly-designed, and difficult to read.

    The sales team in particular (Villa Specialists) work very long and at times unorthodox hours (especially newer hires), with very difficult sales goals. That means that while not officially encouraged, many Villa Specialists end up taking their work home with them. I know the sales management is working on this and have seen some improvements, but it's still something to be aware of.

    Guest-facing roles can be extremely stressful for those who are not accustomed to working with very wealthy people. Most guests are perfectly pleasant people, but the stress of working with huge amounts of money can be very difficult.

    All told, it's not so much that the work is hard. However, it does require tremendous focus and can be draining. I got lucky in that my manager is extremely supportive and understanding. However, not all managers are created equal, and if I had someone less supportive, I am certain the pressures of this job would get to me. Thankfully, that is not my case, nor is it the case of most people I know here.

    Conseils à la direction

    Continue to invest and innovate re: your Employee Experience department. The people who work in that team have made working here (which can be stressful) significantly less so.

    This place is beginning to feel like "The Montreal Office of Airbnb" as opposed to an amputated business. Keep up what you're doing and continue to innovate.

    More information sessions on the implications of stock ownership!

  8. Utile (3)

    « Senior Guest experience specialist at LR »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Guest Experience - Montréal, QC
    Ancien employé - Guest Experience - Montréal, QC
    Ne recommande pas
    Désapprouve le PDG

    J'ai travaillé chez Airbnb à temps plein (Moins d'un an)

    Avantages

    Great work space and nice cafe. Everyone is young and motivated! Nice gym and AirBnB perks. Guest experience teams have so many black out dates that it is extremely hard to take vacation time.

    Inconvénients

    Location is quite remote. LR offers a shuttle services that is almost never on time in winter (-30 Montreal winters) Salaries are very low and it feels they only promote internally based on who you know or you likes you more than your skills or career achievements. CEO family members hold high and very well paid management positions.

    Conseils à la direction

    Promote internally more and get rid of the current LR HR team as they are not very professional. I didn't even have an exit interview... The HR specialist forgot about it and rescheduled twice...

    Impersonal CEO. He only takes to the managers not to the regular employers.


  9. « Best Job Ever »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Vancouver, BC
    Employé actuel - Employé anonyme - Vancouver, BC
    Recommande
    Point de vue positif
    Approuve le PDG

    Avantages

    Airbnb takes care of their own. Flexible

    Inconvénients

    None. Absolutely none that I can think of


  10. Utile (13)

    « Great perks, pay, and people »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Software Engineer - San Francisco, CA (États-Unis)
    Employé actuel - Software Engineer - San Francisco, CA (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Airbnb à plein temps (Plus d'un an)

    Avantages

    Most people are extremely nice and driven at Airbnb.

    You can really find whatever you are looking for in a team.

    The tech stack is a priority for the company, which makes the company a great place to work as an engineer. We have tech talks at the office, open source projects, stipends to attend conferences, etc. We encourage novel/optimal technical solutions even when the project may take more time, and we (at least recently) are trying to build with the long term in mind.

    Inconvénients

    Office politics can be frustrating
    Designers have too much power and many don't know how to build UX or be on top of projects
    The quality of engineers is highly variable

    Conseils à la direction

    1. Let go of more engineers who aren't meeting expectations - they are difficult to work with and continuing to play nice is a lose-lose situation for both parties involved. It hurts our brand, wastes money, and lowers the quality of our product. I think we also need to revisit our interview process to make it more fair and filter out more low quality engineers.
    2. Being kind ("Be a host", etc.) does not need to translate into padding every piece of feedback with niceties. I would prefer if the office culture tended more towards radical candor and less towards "fake nice"