I applied for the position online. I got an email to do the online interview right away. In that interview there are 15 questions in total, 10 questions are just yes or no questions and the other 5 are questions where you record your response. You are given unlimited tries to record your response and your answer is limited to 5 minutes long. Once you're satisfied with your answer you can move on to the next question. I got a call for an in person interview a day after completing my online interview. In the face to face interview they ask you behaviour questions and in the last part they give you a scenario which is acted out and you play the roll of a customer sales and service agent. There is also a language test, where someone from Air Canada calls you and has a conversation with you in the languages you said you can speak.

Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.