First they verify that the documents they had previously asked you to fill out are complete. If so.. Then they procede to a one-on-one job interview which lasts roughly 30 mins. A lot of the questions refer to specific past profesional situations. For example: describe a time when you had to convince someone, etc. Then they put you in room with three other candidates and two Air Canada reps. You are collectively asked to read a sheet of paper which describes a number of different situations occuring on a fictional flight then ask how you all would deal with them. Reps observe and take notes yet say nothing nothing during this process. Hard to say what they are looking for, exactly but it surely has something to do with teamwork potential. Then they bring you to another room where they ask your posting preferences and in which language you would like to do your training in. Sometmes they can also make a appointment for the medical test.