Standard, bunch of people in a room and we go over values and scenario questions, focusing on customer service excellence. Also gives you an opportunity to meet your potential colleagues and work with them.

I applied online and was invited for an interview a few days later. The interview was conducted by a store manager and lasted around 20–30 minutes. They asked about my previous customer service experience, availability, teamwork skills, and how I would handle different situations with customers. The atmosphere was friendly and professional, and I was given information about the role and expectations.