Avantages
Absolutely love the work. Need to be able to adapt quickly to changing computer programs, changing policies and have a great desire to resolve customer issues - whether they are tax, how to use the computer, or pricing. Each customer is unique. Decent pay, though only small bump in hourly wage year to year. So negotiate well when you are first hired. Receive annual bonus based mostly on customer survey results - if you can "delight" the customer, it can really pay off. 401k with company match even though seasonal employee. If you are 55 or better, match is fully vested immediately. All work is done remotely from your own home.
Inconvénients
Hiring and rehiring process leaves you hanging for quite a while. Usually don't know until last minute that you are being rehired and then it is very quick. When being hired/rehired you are able to pick from whatever shifts are available (open daily 5am-9pm Pacific during tax season). Choose wisely. Those are your days/times for entire season. No real flexibility from that schedule. Must supply your own computer, modem, internet service. If yours aren't the greatest, it will slow you down and drive you crazy. Since we are seasonal and work from home IT isn't very willing to help troubleshoot issues when they happen and they will. Helps if you are not only a Tax specialist, but also a computer specialist.