ServiceNever - Avis employé Staff Software QA Engineer ServiceNow

1,0
22 févr. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I was a part of platform infra automation QE testing team. There are no benefit of being in the team. It's a production support team.l with 24/7 working expectation. Company is good but my teams working environment is very unhealthy. I have to leave within 6 months due to poor working style of the team

Inconvénients

The project is a disorganised nightmare without any clear-explainable process, impractical team structure and unrealistic expectations. There is no apparent direction at the leadership level and every trivial thing seems to become priority at once creating panic in the team. During my tenure here, it was very difficult for me to identify if I am working in an engineering team or a support team. Maybe engineering and support are treated as same thing here which can be use interchangeably as per convenience. From my perspective, it just a split between too many tiny teams that just passes the buck when something is broken and gets territorial when someone takes action in their area. Besides weekly task allocation and some internal meetings, the team's process is practically non-existent. I hardly have any regular talks with any PM’s/BA’s, architects or developers for the testing tasks I work upon. However, I always leave questions on teams channel in my day which are answered when I am asleep at night so that I can again ask follow-up questions next day. This cycle of questions and answers is called collaboration here. I have a direct manager and dotted line manager to demonstrate my ability to work and juggle with multiple priorities at the same time and to degrade my work life balance in that process. To add to the misery, there are people at management level who are clueless on what QE is about maybe because they don’t have any ground level reality or any first-hand working experience in QE domain.

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5,0
25 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Inconvénients

- Hard to get remote position nowadays - Could have better pay

2,0
17 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Inconvénients

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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