CSR - Avis employé Customer Service Representative RBC

Constant pressure to sell, sell, sell RBC's products (Visa, credit lines, loans, investments). I would recommend products to clients if I thought that they could actually benefit from it. However, I don't believe in trying to sell items to get clients into debt just so RBC can make more money. I was constantly pressured to get my sales higher in my weekly reviews with my manager. Another thing I didn't like was that the lower employees didn't make much money compared to the higher ups. And each branch was given very little money to run their branches. For example the branch that I worked in was a smaller branch. Our branch budget was so low that we couldn't even afford pens or elastics (to bundle the money). Meanwhile one of the guys who used to work in our branch and had since moved on higher in the ranks came to our branch for a visit. He told us that he went for a business meeting where they spent $1000 on lunch for four people. If the higher ups stopped spending money like it grows on trees, there would be more than enough money to spread around to the branches who really need it. We were also understaffed with our staff having to help each other perform tasks. It was a struggle at times, especially when one of the staff would go on holiday and my manager would never get a temp to fill the position due to money. The biggest slap in the face was when RBC sent a person to come and interview all of us separately to see how we could be more efficient. Everyone told her that we needed more staff. However, in her final report she said that we were overstaffed. How the hell could we have been overstaffed with nine people???? To RBC, money matters far more than their employees.