5,0
20 mars 2016
Employé (ancien), plus de 3 an(s)
Recommande
Approbation du PDG
Perspective commerciale
Avantages
I noticed when Amazon outsourced its customer service, it is a bit challenging but working directly with the company is much better. Employees are #1 to them.
Inconvénients
Outsourced sites tends to have hard KPI to maintain even if you are not in position to help customer. Kpi that will dig into your salary.