💀 Today we’re celebrating Día de Muertos at our Guadalajara office! Nothing beats pan de muerto, hot chocolate, and some themed tattoos to honor this beautiful Mexican tradition🕯️✨
What if 80% of your support tickets resolved themselves? No wait times, no agents, no escalation. This is what we’re expecting on Nextiva Live Chat, with just 25% of our knowledge base uploaded. Now imagine the compounding impact when your entire knowledge base is optimized for AI. Ticket deflection allows your customers to find solutions without needing direct assistance from a support agent. Al allows teams to focus on higher-value work and giving customers faster answers. When Al is applied strategically, it doesn't replace people; it amplifies them.
Something's brewing 👀 La Vida Coffee + Oats stopped by HQ to brew up some potion, just in time for Halloween. Any Harry Potter fans out there? If so, drop your house in the comments ⚡️
14 teams. 1 winner. 🥇 Meet the champions of this year’s Group Contest! The force is definitely strong with our EA team
✨Deepavali at Nextiva. A celebration of joy and light! 🪔 Our workspace glimmered so bright with the warmth of diyas, colorful rangolis, the feeling of belonging. Friendly games and colorful traditional attires turned the day into a celebration of connection, creativity, and community. Beyond the festivities, the brightest sparkle comes from within our people, #temnextiva 💙
One Team. Multiple Timezones. Happy Halloween from hashtag#teamnextiva! 👻
This is moving with a purpose. This is #nextivacares #teamnextiva joined 5,000 participants at the @phxchildrens Spooktacular 5K, this weekend. Thank you to everyone who supported us in becoming one of the top five fundraising teams to support the children receiving patient care at their facility. 🙏 We stand (and run…) with Phoenix Children’s and appreciate the opportunity to support such an amazing cause.
5,000 Participants. One Purpose. 💙 This past weekend, #TeamNextiva joined 5,000 participants at the Phoenix Children's Spooktacular 5K. Thank you to everyone who supported us in becoming one of the top five fundraising teams for this incredible cause. 💙 📸 Here are some snapshots of what moving with purpose looks like.
What an incredible launch day! Yesterday, we celebrated the official launch of Edwin Margulies’ new book, Winning the Customer Experience Race. The book gives CX and IT leaders a practical playbook to make AI truly pay off, blending automation with the irreplaceable value of human connection.
A big moment in the Big Apple. 🗽 Winning the Customer Experience Race lit up Times Square, celebrating the launch. This is just the beginning of a conversation about leadership, AI, and the future of customer experience.
