What if your path to leadership wasn’t linear, but layered? Meet Lane Chereskin. A military vet turned Senior Director of Business Technology, Lane’s journey at Nextiva is anything but traditional. From customer service to channel ops, marketing tech to sales systems...he’s touched nearly every part of the business. 💬 “Take where you are right now. Don’t worry about jumping to a new job. Expand your impact.” In this episode of My Amazing Journey Nextiva, Lane shares how curiosity, fast learning, and people-first leadership helped him build cross-functional expertise, and a team that moves with purpose. What role helped you see the bigger picture?
Behind every G2 badge is a team that makes it happen. We’re proud to celebrate our Nexties - the support teams, product builders, customer champions, and every single person at Nextiva who shows up each day committed to delivering amazing service. Thanks to their hard work, Nextiva earned our strongest G2 performance ever in the Summer 2025 Reports: 🏆 37 #1 rankings 🤩 #1 in Unified Customer Experience capabilities 🌎 Global leader in VoIP Providers 🎖 Grid leader across all business segments These aren’t just rankings. They’re a reflection of the trust our customers place in us, and the dedication our team brings to every call, chat, and connection.
You don’t need to have all the answers, you just need the right people around you. 🤝 In this clip of My Amazing Journey, Rion Johnston shares how the real magic happens when you lean on your team. Cross functional collaboration is what turns challenges into progress. Because the best ideas are rarely solo. They’re built together.
Opportunity meets ownership. In this clip from My Amazing Journey, Rion Johnston reflects on how hard work and a mindset of growth helped him carve out a path at Nextiva. Rion’s journey is proof that when you show up, put in the work, and take ownership, amazing things can happen.
Turbulence or smooth landing? We took it to the streets. ✈️ In this episode of Nextiva on the Street, we asked people to share their best and worst airline customer experiences, and let’s just say... some stories belong in the overhead bin. 🎥 Buckle up for CX highs, lows, and unexpected layovers in customer loyalty.
🎳 The Commercial Expansion team hit the lanes for some well-earned fun and team bonding. Strikes, snacks, and a lot of laughs, just what we needed.
Faces of the booth. 💙 Meet the amazing team representing Nextiva at Customer Contact Week Vegas, the ones bringing the energy, answering the big questions, and making booth magic happen.
Are chatbots just as good as humans? 🤖 Some say yes. Others scream “REPRESENTATIVE!” from the first menu option. Alexandra (Lueck) Dika and Ruth Vela hit the streets of NYC to ask real people what they really think about bots vs. humans in customer service. 🎥 Watch to hear where customers draw the line between smart automation and the need for human connection.
Happy NexTV Friday! In This Month’s Episode: 🎲 We’re taking our Customer Experience game to the Strip—with a major industry nod! 📆 Nextiva turned a milestone moment into something much bigger. 🎤 What do CX, bright minds, and a mic have in common? Find out! 🧠 “Explain your job… without using your job title.” A few fearless Nexties give it a shot!
Shoot your shot, sip your latte. 🏀 We wrapped the month with a little fun at our office in Guadalajara... 25 iced lattes on the line and only one rule: make the shot, win the sip. Word is... the lattes were worth it. ☕️
