A proud moment for all of us at Firstsource. Our Chief Digital and AI Officer, Hasit Trivedi, has been recognized as the BW Chief AI Officer of the Year 2025 — honoring leaders driving responsible and scalable AI for business and society. At Firstsource, AI isn't about replacing people — it's about empowering them. Hasit has been instrumental in advancing this vision, championing responsible, enterprise-grade AI that powers: • #UnBPOᵀᴹ — reimagining end-to-end customer journeys • #relAIᵀᴹ — embedding transparency, security, and human oversight in every layer • Agentic AI platforms — turning ideas into production-ready use cases within weeks The result? Our people focus on more meaningful work. Our clients experience faster decisions, reduced effort, and improved accuracy. And their customers feel heard — in every interaction. Congratulations, Hasit, on this well-deserved recognition. 👏
We're happy to announce a strategic investment in Lyzr AI. Together, we're enabling enterprises to move from AI experimentation to secure, production-scale adoption — powered by responsible, autonomous AI agents built on trust, governance, and measurable outcomes. By embedding Lyzr's technology into our UnBPOᵀᴹ approach, we're helping organizations: ✅ Build intelligent, interconnected AI agents with enterprise-grade governance ✅ Automate mission-critical, compliance-heavy workflows safely and transparently ✅ Amplify human judgment with AI designed for accountability and adaptability Together, we're shaping the next era of transformation, where technology arbitrage replaces labor arbitrage, and organizations build their own Organizational General Intelligence (OGI) to scale trust, intelligence, and impact. 🔗 Read more: https://lnkd.in/gvumYWBp
We’ve today announced our Q2FY26 Results, reflecting a strong balance of growth, resilience, and disciplined execution. Here’s a quick look: Financial highlights ● Revenues were at ₹ 23,122 million (US$ 265 million) ● EBIT at ₹ 2,665 million or 11.5% of revenues ● Profit After Tax (PAT) at ₹ 1,795 million ● Diluted Earnings Per Share (EPS) of ₹ 2.54 ● FCF/PAT at 117% Business highlights ✅ 4 large deals signed, continuing our multi-quarter streak of large wins ✅ 10 new logos added, including 4 strategic clients People highlights 👥 35,997 Firstsourcers worldwide 📉 Attrition down to 28% – a 12ppt improvement over the last eight quarters 🌎 ~80% of gross hires in offshore/nearshore locations Guidance: 13%-15% - FY26 constant currency revenue growth guidance We’ve delivered robust Q2 FY26 results with 20% YoY revenue growth, and a strong pipeline crossing US$1bn ACV, while driving innovation and sustainable growth. Our UnBPOᵀᴹ approach continues to create real value for clients by blending AI, innovation, and deep domain expertise to deliver meaningful outcomes. We couldn’t have done it without the incredible support of our clients, partners and the amazing #Firstsourcers who bring their best to Firstsource, everyday. 🔗 Read more: https://lnkd.in/dgpjx4W7
Spooky season hits different when your team goes ALL IN! 👻🎃 From Australia to the Philippines to Trinidad to India – our global crew showed up in full Halloween glory! The offices transformed into a haunted playground with employees rocking killer costumes, eerie makeup, and infectious energy. 💀✨ Boo baskets packed with treats? Check! ✅ A fierce costume competition? Absolutely! 🏆 Spooky decorations and laughter echoing through the halls? You know it! 🎭 Same team, different time zones, one incredible Halloween! 🖤
80% fewer errors. 50% higher productivity. 30% cost savings. For a leading U.S. healthcare provider, these weren't projections — they were results. Drowning in claims backlogs where reviews took 17 minutes each, the provider needed intelligence that could think, adapt, and guide its teams through complexity. That's where our relAI™ suite of services came in. With agentic AI and co-pilots, relAI™ reimagined their workflow: ✓ Cutting review time to just 4 minutes ✓ Analyzing SOPs in real-time ✓ Routing claims intelligently ✓ Helping agents verify steps instantly No more hunting through manuals. No more bottlenecks. Just seamless, intelligent claims management that fundamentally changed how work gets done. 🎥 Watch how #WeMakeItHappen.
⚡ From hesitation to trust: a 30% surge in smart meter connections For one of the UK's leading energy providers, the challenge wasn't technology — it was trust. Scam-call fears and limited callback options were slowing the national smart meter rollout and frustrating customers. That's where Firstsource stepped in. We reimagined customer outreach with secure return lines and proactive SMS engagement, giving customers confidence that every call was genuine — and every connection, effortless. The results speak for themselves: 📈 Smart meter connect rates up 30% 🔁 Inbound appointments more than doubled ✅ Appointment conversions up 140%, driving measurable sales uplift By rebuilding trust, the provider didn't just meet rollout targets — they reignited momentum and strengthened relationships at scale. 🔍 See how we made it happen: https://lnkd.in/gsjvciMc
🔔 Attention UK building society leaders 🔔 Every April, billions flow into ISAs (Individual Savings Accounts) - £14B this April alone - creating a perfect storm of demand. How your teams prepare now will define retention, trust, and growth. 💡 In her latest blog, Lisa Neary, VP, Business Development at Firstsource, shares what sets surge-ready leaders apart: ✅ Scalable operations that flex before peak season hits ✅ Automation and forecasting that unlock efficiency ✅ Compliance and quality built into every process, focused on the delivery of good customer outcomes The surge is predictable — its scale isn't. Read how leading building societies are turning this annual challenge into a competitive edge: https://lnkd.in/gcCNzmk8
Proud moment for all of us at Firstsource. We’ve today signed a strategic Memorandum of Understanding (MoU) with Monash University, one of Australia’s leading research and innovation institutions, to advance AI innovation and real-world impact. The MoU was signed by our MD & CEO, Ritesh Idnani, and Professor Craig Jeffrey, Deputy Vice-Chancellor (International) and Senior Vice President, Monash University. This partnership brings together Monash’s research excellence and Firstsource’s deep-domain expertise and UnBPO™ mindset to translate frontier AI research into scalable, responsible solutions, across healthcare, energy, and beyond. Together, we’re creating career pathways for students & researchers, through hands-on opportunities to work on live AI and digital transformation projects. This partnership reflects our long-term commitment to Australia – to invest in local talent, advance responsible AI adoption, and strengthen the innovation ecosystem in Victoria and beyond. Read more: https://lnkd.in/dh2HRGDR
🚨 The world is entering a new climate reality. A recent study warns that we may exhaust the carbon budget to stay within 1.5 °C of warming within just about 2-3 years. At Firstsource, we understand this urgency isn't distant or abstract. It's our business imperative – today. 🌍On this International Day of Climate Action, we reaffirm our commitment to a more sustainable future – one built on measurable progress, responsible innovation, and collective action. Because real transformation doesn't just power business, it powers the planet forward.
This #InternationalPetDay, we’re celebrating the real MVPs — the ones who turn everyday moments into memories with wagging tails, gentle purrs, and perfectly timed snuggles. From surprise video-call cameos to cuddles on tough days, our pets bring joy, laughter, and just the right dose of delightful chaos. 💫 Across the globe, Firstsourcers are giving them the spotlight they truly deserve — because life’s simply richer, brighter, and better with them in it. 🐾
