💸 Everyone wants to lower production expenses. But in today’s high-rate, high-stakes market, how many lenders are doing it and sustaining it at scale? It’s no longer about marginal gains or tweaking around the edges. ✅ It’s about rethinking the entire front-to-back loan manufacturing process. ✅ It’s about combining deep domain, tech innovation, and a flexible, outcome-focused ops model. The result? - A loan process optimized for a faster clear to close - Unmatched service levels ensuring differentiating borrower experience and higher pull through rates - Sustainable non-linear low-cost structure that delivers more profitability regardless of market volatility At Sourcepoint , a Firstsource company, we work with leading lenders to unlock real cost efficiencies without compromising experience or compliance. In our latest blog, John Sarris, Head of Sales – Mortgage, explores what it really takes to compete and grow in this market: https://lnkd.in/dUeRe9v3
At Firstsource, our clients’ success is at the heart of everything we do. We’re excited to continue our #ClientSuccess series – spotlighting real stories of transformation, trust, and innovation from those who know us best. 🎓 In this story from the EdTech space, Gautam Galvankar, AVP – Global Operations Shared Services at ETS, shares how our partnership evolved from a consulting engagement into a full-scale transformation - including a global capability center launched in record time. 💡 From operational agility to bold AI ambition, this is a story of what’s possible when partnership goes beyond expectations. 🎥 Watch now to see how our #UnBPO™ approach is helping ETS power next-gen customer experiences: https://lnkd.in/dmCgUSfA Stay tuned as we celebrate more such stories of impact, scale, and shared growth.
We’re proud to share that Firstsource has been recognized as one of India’s Best Companies To Work For 2025 by Great Place To Work India! This milestone reflects the culture we’ve built together – fueled by trust, purpose, and people who genuinely care. The 100 organizations on this prestigious, industry-agnostic list stood out not just for strong people practices, but for truly listening to employee feedback and turning it into a meaningful change. A big thank you to our incredible #Firstsourcers around the world. Your passion and dedication shape who we are, every single day. Here’s to building a workplace where everyone feels seen, valued, and empowered. 💙
🌈 Pride is more than a month. It’s a movement – and a mindset we carry forward every day. From candid conversations and powerful storytelling to small acts of allyship and joyful celebration across our locations – #PrideMonth 2025 at Firstsource was all about showing up, listening deeply, and standing together. A heartfelt thank you to everyone who made this month meaningful - by creating space, sparking dialogue, or simply celebrating each other. 🏳️🌈 Let’s keep building a culture where everyone feels seen, heard, and empowered to thrive – not just in June, but all year round.
⛔ Traditional Appeals & Grievances (A&G) processes: Manual, costly, slow. Over $100 per case, with mounting pressure to meet deadlines and avoid errors. But there’s a smarter way forward. ✅ The UnBPOᵀᴹ way: Leverage multimodal generative AI and agentic workflows to accelerate case resolution, enhance quality, and reduce costs by up to 40%. In Part 1, we explored how autonomous AI agents are transforming claims operations. Now in Part 2, in his latest article for First Report Managed Care, our EVP & Head of Solutions for Health Plans and Healthcare Services, Deepan Vashi, dives into how AI is reshaping the A&G function—from faster, more accurate processing to stronger compliance and stakeholder satisfaction. Read the article: https://lnkd.in/dM_aurUC
We’re proud to share that Firstsource has been recognized with the “AI-Driven Business Impact Award” at the Data & AI Future First Confex 2025, presented by Salesforce. This is a testament to the bold steps we’re taking to redefine customer experience and business outcomes through the power of AI and data - anchored by Firstsource #relAI™, a suite of AI-led platforms, solutions, and services, to help businesses of all sizes drive efficiency, innovation, and competitive advantage.
🌱 It starts with a single sapling… There’s something quietly powerful about planting a tree. It’s simple. It’s hopeful. And it speaks of a future we’re choosing to care for. Recently a group of our #SourceOfGood champions came together for a tree plantation drive in Madambakkam, Chennai, in partnership with Environmentalist Foundation of India (E.F.I). Together, they planted 50 native saplings selected to support the local ecosystem and restore green cover. What made it special was the intention behind it: showing up, doing the work, and planting hope one tree at a time. A big shoutout to our volunteers who brought their heart, time, and energy – and to EFI for nurturing this shared mission for a greener tomorrow.
🎉 Proud to see Aniket Maindarkar, our Chief Marketing Officer, featured in The Wall Street Journal as part of the exclusive WSJ CMO Council - spotlighting leaders shaping the future of business.
📍 Hello, Gurgaon! We’ve officially opened the doors to our newest hub in NCR – and it’s more than just a new address. This space marks a new chapter in our growth journey: ✅ Tapping into the rich NCR talent ecosystem ✅ Powering the next wave of innovation through a dedicated Testing Center of Excellence in the EdTech space ✅ Expanding our footprint to meet client needs with agility and scale It’s a reflection of our commitment to #MakingItHappen – by investing in the right capabilities, the right people, and the right places. Here’s to building, growing, and thriving – together.
What does a great-fit role feel like? For Dharinder, it means challenge, impact, and a clear path forward. Through Wings Within, our internal mobility program, he found a role that builds on his strengths while pushing him to grow – and that sense of ownership has made all the difference. His biggest learning? Don’t wait for someone else to push you forward. Own your growth. Aspire to be a #Firstsourcer? Explore opportunities here: careers.firstsource.com
