We had the pleasure of hosting the Everest Group team at our Coimbatore, India office for the Revenue Cycle Management (RCM) Intelligent Operations PEAK Matrix® Assessment 2025 briefing. From showcasing how we're modernizing core operations to demonstrating domain-led AI in action, it was a great opportunity to walk through the scale and scope of our Healthcare Provider practice, highlighting how technology, our UnBPO™ mindset, the deep-domain expertise of our people, and project management excellence come together to deliver real impact for our clients. A big thank you to Everest Group for the engaging discussions and the opportunity to explore how we can shape the future of intelligent operations, together.
Recently, our team in London, UK, opened doors to bright young minds for the Firstsource Summer Work Experience Programme. In just one week, these students gained a hands-on introduction to the world of customer experience (CX), business operations, and AI-driven transformation, not through lectures, but by shadowing our teams, tackling real-world CX challenges, and exploring how AI is changing the game. Some highlights they took away: ✨ How AI, automation, and data shape modern CX delivery ✨ First-hand exposure to roles across operations, HR, tech, and analytics ✨ Insights into business development and client engagement ✨ A CX Case Study Challenge – presenting fresh ideas to a panel of our leaders The week was packed with interactive workshops, AI Studio demos, career pathway discussions, and inspiring conversations with senior leaders. Each participant left not just with a certificate, but with a stronger sense of what's possible in their future. 💡 For us at Firstsource, this programme is about more than just learning. It’s about investing in the next generation, sparking curiosity, and showing how empathy, innovation, and technology come together to shape meaningful customer experiences. A huge thank you to the students for their energy and ideas, and to our #Firstsourcers in London, for making this programme such a success. Here’s to building the future of CX, together. 🌍💙
Agentic AI is rewriting the rulebook, transforming what AI can do and how far it can go. From autonomous decision-making to real-time adaptation, its potential is game-changing. But with this power comes an equally big responsibility: ensuring these systems are safe, ethical, and accountable. In our latest blog, Yallaiah Putha, our Technology Evangelist, shares practical strategies for responsible adoption, including: 🔍 Rigorous testing & training – detect and address bias early 📜 Ethical governance frameworks – guide responsible deployment 👩💼 Human oversight – keep critical decisions in human hands 🔎 Transparency & auditability – at every stage of the AI lifecycle Agentic AI can unlock incredible value, but only if it’s built on a foundation of responsibility and governance. Discover more: https://lnkd.in/dNbJUrYm
🚀 Proud moment for Firstsource! We’ve been recognised as both a ‘Star Performer’ and a ‘Major Contender’ in Everest Group’s Financial Crime & Compliance (FCC) Operations Services PEAK Matrix® 2025. Excellence in FCC is about more than meeting regulations, it’s about helping clients protect customers, safeguard reputations, and navigate a complex regulatory landscape with confidence. These awards validate that our #UnBPOᵀᴹ strategy is delivering real outcomes, with rapid growth driven by GenAI-led innovation and an expanding global FCC footprint - from fraud prevention to AML, KYC, and scams management. Read more: https://lnkd.in/gqN_vVBZ
A strong start to COBA2025! 🚀 We’re talking with banking leaders about moving beyond operations to truly own the outcomes. Learn more: https://lnkd.in/drgzxFQr
Speed, scale, and empathy. That’s what the enterprise experience of tomorrow demands. To meet it head-on, Firstsource is teaming up with Yellow.ai, combining our domain expertise with their autonomous, Agentic AI platform to reinvent how enterprises engage employees and customers alike. Together, we’re unlocking smarter, faster, and more resilient enterprise service models and building AI-first, human-centric automation that is: ✅ Autonomous and scalable ✅ Intuitive and insight-driven ✅ Built to elevate both service agents and end users 🤖 This is UnBPO™ in action. Explore our growing partner network: https://lnkd.in/dGSvAi_j
Powering the future of value-based care. 🤝 We’re excited to announce our strategic partnership with Guidehealth, a pioneer in quality outcomes and value-based care innovation. Together, we’ll help health plans accelerate the shift to next-gen, outcome-driven care models that improve member health, provider experience, and cost efficiency. With our AI-first approach and their proven expertise in value-based care, we’re enabling health plans to move beyond incremental change to deliver measurable results. Together, we’re not just talking about transformation — we’re making it happen.
In today's evolving digital world, staying ahead of threats is no longer optional — it's mission-critical. From deepfakes to fragmented global regulations and rising user expectations, the landscape demands more than reactive strategies. It calls for proactive, predictive, and people-first frameworks that enable: 🔐 50% faster threat detection ⚡ 3x quicker regulatory response 🤝 2x boost in user trust And our #UnBPO™ approach makes the difference! ▶️ Watch our 5-step action plan and learn how we help organizations elevate their Trust & Safety: https://lnkd.in/ed5vTr4g
From voice‑only support to an AI‑powered, omnichannel CX. That’s how we used our UnBPO™ mindset to reimagine a legacy US news daily's subscriber experience. This transformation is more than a success story. It’s a blueprint for legacy publishers looking to retain subscribers, reduce costs, and modernize CX. 👉 Explore how we made it happen: https://lnkd.in/gKCSF9fC
Our FY2024-25 ESG Report is live! From expanding our renewable energy footprint to surpassing our impact hiring goal – FY25 was a year where we turned bold commitments into real results. Rooted in FirstConscious and guided by UnBPO™, this report captures how we're embedding sustainability, equity, and governance into the fabric of how we work. Dive into our FY2024-25 ESG Report here: https://lnkd.in/gRcgftWi
