One year of Firstsource + Ascensos. ✨ A year ago, we welcomed Ascensos into the Firstsource family, marking our entry into the $25B retail and eCommerce sector. This was more than an acquisition; it was a deliberate step to expand into strategic verticals, deepen our domain expertise, and extend our global reach. In just 12 months, together we’ve: 🌍 Expanded delivery into South Africa, adding to Ascensos’ strong nearshore presence in Romania, Turkey, and Trinidad & Tobago. 🛍️ Strengthened our retail and eCommerce portfolio with new client partnerships and growth wins. 🤝 Blended Ascensos’ retail CX leadership with Firstsource’s AI, analytics, and automation capabilities, setting the stage for future-ready solutions. This milestone isn’t just about looking back. It’s about what lies ahead: - Helping retail brands reimagine customer journeys in an AI-first world - Building new opportunities for colleagues across geographies - Creating sustainable value for clients, communities, and the industry 💜 Here’s to Year 1 of partnership, progress, and possibility — and to many more milestones together.
✨ Proud moment for us at Firstsource 💜 We’ve been recognized among India’s Best Workplaces for Women 2025, by Great Place To Work – a testament to our commitment to building a workplace where women thrive, lead, and inspire. This recognition celebrates not just where we are today – with 46% of our workforce comprising women, but the future we’re building: where women’s voices, ambitions, and leadership shape the way forward.
🏆 We’re proud to share that Firstsource has been recognized at the 3rd Prithvi Awards 2025 by the ESG Research Foundation. This recognition is special because it affirms our strength across all dimensions of ESG - from the way we set environmental goals and ensure compliance, to how we drive learning, inclusion, and governance while aligning with the UN SDGs. Highlights from our journey: ✔️ 100% reduction in Scope 1 emissions ✔️ 25% of our offices are powered by renewable energy ✔️ 2.18M training hours delivered ✔️ 11,061 people hired through impact sourcing A big thank-you to every Firstsourcer whose ideas, empathy, and excellence made this win possible. This award belongs to you! 💙 To learn more about our ESG efforts and impact, check out our FY25 ESG Report: https://lnkd.in/d8SwB9x8
🌟 Celebrating our Leadership in AI We’re proud to share that our Chief Digital & AI Officer, Hasit Trivedi, has been recognized among the ET Edge Top 25 AI Power Players 2025. 🎉 This recognition underscores the impact of Hasit’s leadership and the bold steps we’re taking at Firstsource to move AI beyond pilots into production-grade transformation. Guided by our UnBPO™ philosophy, and powered by platforms like relAI™, we’re reimagining outsourcing into intelligent, adaptive operating models, blending AI, human expertise, and innovation to deliver real outcomes for enterprises across industries. Congratulations, Hasit! Thank you for leading the charge in making AI responsible, scalable, and impactful. 🚀
In today's world, where every digital interaction matters, the difference lies in how fast and smartly enterprises respond. At Soroco Illuminate Dallas 2025, our Head of Partnerships, Sreejit Ankarath, spotlighted how Firstsource is reshaping enterprise operations with Scout AI, powered by the UnBPO™ advantage. Here is how we're making it happen: ⚡ Going beyond assumptions with interaction intelligence ⚡ AI-led interventions that cut friction and spark innovation ⚡ Building resilient, insight-driven, future-ready operations This is what we call UnBPO™ in action – where intelligence and execution come together to create day-one value and long-term impact.
AI in healthcare has shifted from "nice to have" to business essential. It's what separates health plans that are: ✔ Protecting vs. losing revenue ✔ Building vs. eroding provider trust ✔ Staying ahead vs. falling behind on compliance In Part 4 of our Agentic AI series with First Report Managed Care, Deepan Vashi, EVP & Head of Solutions for Health Plans and Healthcare Services, unpacks how leading health plans are turning AI into measurable impact: ✅ Strengthening risk adjustment accuracy ✅ Elevating quality measurement outcomes ✅ Building agility for evolving regulations By unlocking intelligence hidden in unstructured data, they’re transforming compliance and care delivery alike. Read more: https://lnkd.in/gvsCaamF
100% 𝐯𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐢𝐧 6 𝐰𝐞𝐞𝐤𝐬. 90+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬. 𝐙𝐞𝐫𝐨 𝐫𝐨𝐨𝐦 𝐟𝐨𝐫 𝐞𝐫𝐫𝐨𝐫. When a Fortune 500 homestays marketplace prepared for a new global launch, the mandate was clear: move fast, scale wide, and guarantee trust. At such a moment, fake listings and fraudulent claims could have undermined confidence before the first booking. That's where Firstsource came in. With our 𝐔𝐧𝐁𝐏𝐎™ 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 and 𝐆𝐢𝐠𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, we built a custom identity and claim verification solution — embedding speed, credibility, and compliance at scale. 𝐓𝐡𝐞 𝐨𝐮𝐭𝐜𝐨𝐦𝐞: a flawless global debut with trust built in from day one — creating the foundation for safe, authentic experiences and sustainable growth. 👉 Read the full story: https://lnkd.in/gJ4RqhxW
⏱️ Global teams hit 99% interval adherence 💸 Centralized workforce management cut costs by 25% One leading energy company faced a challenge: a dispersed workforce where every missed shift put critical targets at risk. Together, we re-engineered their operations for scale. Through our Global Command Centre, Firstsource brought order to complexity: ✔️ Coordinated scheduling across regions ✔️ Real-time visibility and control ✔️ Consistency across time zones The result? A sharper, leaner operation that performs stronger, costs less, and scales with confidence worldwide. 👉 Read how structure fuels scale: https://lnkd.in/gqyHg4s5
Picture this: A borrower excited about their dream home, waiting weeks for an answer that should take days. Sounds familiar? The mortgage industry has been running on traditional playbooks in a fast-paced world. While borrowers expect speed and agility, we're still shuffling paper. The smartest lenders aren't just hiring more people – they're reimagining how work gets done. Using intelligence to catch problems before they happen and turn a maze into a straight line. At Sourcepoint , a Firstsource company, we call this the UnBPO™ approach – and John Sarris, SVP & Head, Sales, shows exactly how forward-thinking lenders are making it happen. Read: https://lnkd.in/ghxj-t44
At Firstsource, we're committed to a fair, transparent, and merit-based hiring process. Every aspiring professional matters to us. ⚠️ Important Reminder for Job Seekers: If you receive any request for money in exchange for job opportunities at Firstsource, please know it is fraudulent. Here's how to stay safe while exploring opportunities with us: ✅ Official Communication We only contact candidates through emails ending in @firstsource.com. All open roles are listed here: https://lnkd.in/d24xccZ4 ✅ Stay Alert If you come across a suspicious job offer asking for payment, do not engage. Report it immediately at https://cybercrime.gov.in/. Want to #MakeItHappen at Firstsource? Apply only through verified channels.
