Ashley Gornall is a Technical Claims Handler at Direct Line, helping customers recover from major losses like fire and flood damage. His role is just one of many that support our customers every day. From patrol drivers to data analysts, it takes a huge variety of roles to deliver the care and expertise our customers deserve. 👉 Read Ashley’s story and discover how you could make a difference too
“On joining Green Flag, you become part of our family…” Kind words from Neil, and that’s typical of the kind of warm welcome new recruits receive when they join Green Flag. Would you like to know more about the culture, the camaraderie and the day job? Head to DL careers
If ever you wanted proof of talented women smashing it in what’s often seen as a man’s world, then Mel and Skye are it! We’re so proud of our DL Auto Services colleagues, who will both be recognised at the Bodyshop Awards next month. Skye’s already scooped her award, as a winner in the 30 under 30 category, while Mel has been shortlisted out of 300 nominations as a finalist for Bodyshop Manager of the Year. Congratulations to you both!
📊 “No two days are the same.” Chris moved from a small insurance firm to a role where he helps shape how Direct Line trades safely and delivers for customers. From analysing risk to supporting new regulations, his career in Pricing & Underwriting is anything but ordinary. Ready to make your mark in a role that challenges and rewards you?
🎉 We’ve hit 100 patrols! In August, we celebrated a huge milestone — welcoming our 100th Green Flag patrol member. From day one, our mission has been clear: help people when they need it most. Our patrols are more than roadside experts — they’re calm in the chaos, tech-savvy problem-solvers, and everyday heroes. Whether it’s fixing a breakdown or supporting someone through a tough moment, they make a real difference. “It’s not just about fixing a car — it’s about fixing the customer’s day.” — Ali, London Patrol “It feels like the family is growing.” — Keith, Southeast Midlands “We’re building something special — and we’re just getting started.” — Damon Jowett
Want to be part of a fast-growing, customer-first brand that’s reshaping the rescue industry? Green Flag is expanding – and now’s your chance to join a business that’s bold, innovative and built for the future. We spoke to Damon Jowett, director of customer, roadside, and network services, to find out more about why now is the time to join Green Flag. To read the story in full, head to our blog page:
Margo Lamkin joined DLG twenty years ago, on a career path that would see her become our first ever female Motor Fulfilment Area Manager working as part of our DLG Auto Services team. Yet, a recent survey by Direct Line Group has revealed that just 44% of parents would encourage their daughters to pursue a career in car repairs, dropping to just 39% for roadside recovery. We want to encourage more women to get involved in traditionally male-dominated careers and to challenge the perception that motor industry roles aren’t for girls. After all, as Margo explains, “My experience is that this industry has given me a stable, interesting, rewarding career, where I’m constantly learning new skills and have plenty of progression opportunities. After 20 years, I still wake up each morning excited to see what a difference I can make with my day.”
Did you know that a third of British men take better care of their cars than their health? While we’re all for a well-maintained motor, this new research by the charity Movember highlights how important it is to encourage men to discuss health concerns and seek help. As we approach Men’s Health Week, Green Flag will be working with Movember the world’s leading men’s health charity, to get England on the road to better men’s health. Green Flag’s technicians will support people who have broken down at the roadside and share information that gets people thinking about their health. They’ll also share details of a men’s health survey that will be used to help inform the government’s Men’s Health Strategy. Read more on the Direct Line Group website [Link to: https://www.directlinegroup.co.uk/en/news/brand-news/2025/a-third-of-british-men-take-better-care-of-their-car-than-their-.html]
Confidence isn’t just something we talk about – it’s something we build together. From attracting the right talent to helping them grow and succeed, Lyndsay Taylor, our Head of Learning, Development & Talent Acquisition, shares how learning and development are at the heart of what we do. Because when our people grow, so does our business.
Direct Line Group is proud to support and develop our employees through ongoing learning opportunities that can be undertaken throughout their career - in person, online and virtually. At DLG, we learn every single day. Whether through formal training, professional qualifications, apprenticeships, mentoring, coaching, peer networking, or experiential learning opportunities. We learn about our business and our customers. We learn how to solve problems, how to communicate, how to refine processes and how to take advantage of opportunities. We learn how to treat each other with respect and kindness. And we learn how to grow, both personally and professionally. We learn – because at DLG, every day is a learning day.
