We Hear You — And We’re Changing for the Better At CMS IT Services, we’ve heard the feedback shared on this platform. We know that in the past, there were unresolved issues—delays in F&F settlements, lack of timely communication, and general employee dissatisfaction. But here’s what’s changed. We’re now under new leadership and are committed to building a culture of accountability and care. In the last few months, we’ve: Resolved all long-pending Full & Final settlements Improved internal processes to avoid such backlogs in the future Introduced stronger people practices and compliance frameworks Rebuilt focus around transparency, timely action, and internal escalation channels This is just the beginning of our transformation journey. We’ve set clear priorities under CMS 2.0: People First. Delivery Focused. Growth Aligned. If you're a current or former employee, know that we value your voice—and we’re working to make CMS IT Services a better place for everyone who walks through our doors. More updates coming soon.