4y
Hello,
Thank you for sharing your feedback with us. The first five steps listed seem to be an accurate representation of the process. We can sense your frustration, and apologize that your experience was not a positive one. We appreciate your feedback, and are working to make actionable changes. Though some of these changes have not yet been launched, we are working hard to make the process more streamlined and personalized.
Thank you again for providing this feedback, and wish you good health and success in the future. While this feedback is anonymous, we are happy to provide more feedback to you should you feel compelled to reach out.
Regards,
YipitData