You take a test to guage travel knowledge and GDS systems. Listened to a sample call and then recorded your voice doing an introduction/mini recap. When you are accepted from testing to go to the interview process, you schedule a 15 minute interview with one of the career specialists. It is a relatively quick interview to leave an impression, but you also have the testing and call recording to to your advantage as well.

They called and it was an on the spot interview. Once the interviewer saw that i could converse well, they asked me to complete 2 exams on the needed skill set. Sabre, Grammar, writing skill. Then there was a phone test as well. Those were not so difficult if you have customer service experience and the knowledge for the type of GDS they are looking for. Once you have passed they will email you, ask to send in/complete requirements and to choose the schedule you want to start.