1st: call with talent recruiter : basic questions about your experiences, why are you motivated to work in a contact center, difficult situations encountered 2nd: face-to-face interview in 3 rounds (4 diff persons) These 3 rounds are about reviewing your resume, discuss your experiences, doing a role play

Overall good experience with the process which took around 2 weeks. First step was a 30-min chat with the recruiter to discuss my background and motivation for the role, and I was asked a few situation/behaviour questions. I was over-qualified for the job, but was still given the chance to explain why I applied despite being over-qualified for it. Then, I went onto a 30-minute call to assess my different languages abilities. The CS who carried out the test was very nice. Last, I went onsite to meet the manager and team leaders for 2 hours, from 7pm to 9.30pm (with a break in between). Each interview round had different focus areas (Values, Behaviour, Intrinsic motivation, etc.). You are expected to use the STAR technique when providing your answers, which is pretty standard. There was also a role play at the end where you are given a scenario that you prepare for 15-min before going into it. They look to assess your customer management skill with it. Despite being told the feedback I got from this last round was extremely positive, I unfortunately did not get an offer, mainly because I am over-qualified and there's a fear I might get bored and would look to change job quickly, so it was too much of a risk. They went for someone who is almost straight out of college instead. I was a bit disappointed to be honest as I tried my best to explain that I was intentional in my job search and clearly outlined the rationale of why I applied to this role at WorkHuman. However, I do understand their decision and overall the recruiter and the people I met there were lovely.