Situational questions. Think about different types of examples and use STAR method to prepare yourself for the interview. S = Situation (The example for the question) / T= Task (What did you have to accomplish?)/ A= Action (What and how did you do it or solve the problem?)/ R = Result (What was the outcome? What did you learn from it?) Questions are about customer service experience, such as how to deal with a difficult customer to scenarios of working on a team or giving and receiving feedback.