First you get an assessment its mostly checking your English. Then comes the interview round which got cancelled multiple times. In the interview round they ask you about your previous experience, give you some situation questions : which you can check out in the below link : https://wingassistant.com/blog/customer-service-interview-questions/ Post that they will ask you to share your screen, write an email to the sales head letting them know that your laptop needs replacement. Then they asked me to create a meeting and how to change the time zone for the meeting. Post that they said it will take 2 working days for them to get back to me.

1. Initial interview 2. Online Assessment 3. Final Interview Initial interview is just about yourself, job experiences if any, why should we hire you, what are your strengths, what kind of working environment you want to work with.