I applied online and got a phone call a few days later to schedule an interview. They had me go to customer service and fill out a brief questionnaire and look over the job details. These were really easy questions like: if you saw someone stealing doughnuts what would you do? If you were on your way to complete a task and a customer stopped you what would you do? Common sense stuff. Then it asked for my availability. After you do that you go in for the interview and they ask you a few more questions. All of them were pretty simple but the one that caught me off guard was: when have you received bad customer service? They also go over your questionnaire and ask you why you picked your answers. Afterwards they will ask if you have any questions. I just asked what "employee owned" meant exactly.