I initially applied for the Business Management Internship. The Community Manager brought me in to say that the program wouldn't begin until the spring of 2013. He said that if I wanted something more immediate, I should consider a shift lead position and then continue with my application for the BMI program; that way I would have about 6 months of experience on top of those applying to the BMI program next year. I had to officially apply for the shft lead position and about four days later, I got an email with the job offer. It helped that I had some retail experience as well as a Bachelors degree.

It was an extremely easy interview process. I sat with the store manager for around 20 minutes. They have material they go through for the interview, almost like a workbook. You'll be asked questions about your work history, and how you handled certain customer service situations. You'll be asked about how you'd handle customer and employee escalations, and also times you made a customers day better.