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      Entretiens chez WP EngineEntretiens d’embauche pour Technical Support Representative chez WP EngineEntretien chez WP Engine


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      Entretien pour Technical Support Representative

      13 août 2022
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez WP Engine en mai 2022

      Entretien

      Lack of clarity surrounding the role itself, with the initial phone interview contradicting the position listed on the website. Interviewer was over 10 minutes late, and seemed distracted and scattered. Was told they wanted to continue the process and that another interview would be set up. They told me to look out for another email to set a time for that interview in the next couple of days. After a week there had been no emails, so I followed up. Received an incomplete template email saying they were no longer interested in hiring for the position.

      Questions d'entretien [1]

      Question 1

      What makes you interested in Technical Support?
      Répondre à cette question
      1

      Autres retours d’entretien d’embauche pour un poste comme Technical Support Representative chez WP Engine

      Entretien pour Technical Support Representative

      15 juin 2018
      Candidat à l'entretien anonyme
      Austin, TX
      Offre refusée
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez WP Engine (Austin, TX) en mai 2018

      Entretien

      The interview process was very long and drawn out. They put you in with two of the support team managers to discuss what I understood was work ethic / culture fit. They then sent in two higher up techies (I don't recall their positions) to grill you on your tech skill and ability. The latter of which was very unnerving. Essentially they ask you question after question very quickly and forcefully. Many times they're hard questions which they expect you to answer correctly each time. Even if you answer the question correctly, they then fire back with follow ups to push you to answer more in-depth. The questions themselves may not be hard to answer from a technical perspective but the way they bully you around with the pacing was off-putting. I even asked them after the interview was done "Do you grill everyone that hard?". They responded with "we want to see how you will react under pressure". After that, I am grateful I do not work there, I do not want to be subjugated to situations where I am under pressure, especially at a job where your primary task is to interact and empathize with customers in a calm and collected manner. How bad can the customers be that you need to be good at acting under pressure in order to help them? It did not make sense to me.

      Questions d'entretien [4]

      Question 1

      If a customer says their website is fast from their location, but slow from another location (somewhere very distant), what could be their issue?
      Répondre à cette question

      Question 2

      Describe and SSL Certificate, what it does and what it is?
      Répondre à cette question

      Question 3

      How do you respond to an irate customer?
      Répondre à cette question

      Question 4

      How do you handle issues with coworkers? Have you handled many issues with coworkers?
      Répondre à cette question
      4