I applied online and sent in a cover letter to boot, was contacted a few days later through e-mail. Set up an appointment with HR and discussed the position, my previous experience, and answering basic questions. Base pay is $18/hr for this role.
Immediately afterwards, HR sends an assessment test to take and complete by a certain day. Had 45 minutes to complete the assessment with poorly worded questions. You're tasked with answering a customer question but it does not specify if it needed to be explained in a non-technical sense or not. Also the questions were amazingly easy to answer, not sure why this assessment was needed in the first place.
HR reaches out to me a few days later, says I did well on the assessment and proceeds to set up additional phone screenings with the hiring managers. Questions were basic behavioral questions and handling disgruntled customers. During this phone call, I could tell by the dull tone of voice and how the hiring manager was reading off the script had completely checked out. Uninterested in the answers given and had zero technical questions. I really felt like this was unprofessional; basically felt like a waste of time and not an actual phone screening. I was also cut off from being able to give complete answers and kept jumping quickly between questions.
I got the vibe that I didn't do well because the person really just wanted to leave the call, so I let him.
The next day, after the phone screen, I received an e-mail saying I was no longer being considered for the position.
I'm not sure why I was dropped, but I actually consider this a good thing. They have great core values but at the end of the day, they want you to drink from the same kool-aid. Even if you have a strong fundamental background in IT and prior experience to working with customers, it all comes down to if they like you or not.
To be fair, companies can totally be nit picky about who they want to hire. It's how they protect their culture.