I had to send in a CV through their website which was followed by a phone interview. Questions like why I want to work there. The lady told me I had passed so I was called in on a group interview. Everyone was wearing black outfits so they had clearly done their research. The interviewer asked questions and everyone had to give an answer to the same thing. She asked what was a time when you received excellent customer service, what's the difference between servicing and selling and about our past experience and why we wanted to work at Victoria's Secret. They're looking for bubbly outgoing people and it's good to use their vocab such as exciting, opportunity, perfect fit, upselling, lifestyle questions, her experience.. It was maybe the next day that I received an email from them offering me the job.