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      Entretiens chez VanguardEntretiens d’embauche pour Client Service Representative chez VanguardEntretien chez Vanguard


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      Entretien pour Client Service Representative

      22 févr. 2011
      Candidat à l'entretien anonyme
      Malvern, PA
      Aucune offre
      Expérience neutre
      Entretien difficile

      Candidature

      Le processus a pris 4 jours. J'ai passé un entretien chez Vanguard (Malvern, PA) en janv. 2011

      Entretien

      I have submitted my resume for a number of positions within the Vangaurd group through the years. This was the first time I actually got an interview. I submitted my resume and the same day I recieved a phone call from HR, it was a monday and they wanted to interview me the next morning by phone which I agreed to. After that interview, I was told they were interested in interviewing me again by phone so another interview was set up for thursday. That went well because I was then contacted and was invited to come on campus for an interview. They wanted me to come in on friday but I couldn't so I went in on Monday. I then met with two people at the same time. Asked behavioral questions (they follow a script and go by the STAR technique - Situation, Task, Action and Result). I thought that went pretty well - one gentleman was new, only having been there for about 6 months and the other was on the project management team. After I met with the two of them, I then met with two more gentlemen. They were actually managers in the dept for which I was interviewing for. They asked a few questions again and then I was presented with a case scenario. Once I looked over the scenario, we acted it out. It was fairly easy to me......after that, i was then presented with another piece of paper and asked to look over it. I was not exactly sure what they were looking for and they told me there was no right or wrong answer. There was a few case scenarios showing names, net worth and investments......I just told them what I saw with each case and what I would talk to them about. Not sure how that went over....but since there was no right or wrong answer it should have been ok. I then met with someone who actually does the job I was interviewing for. She had a voucher to take me to lunch and we sat and I asked her questions like what kind of calls does she get and what her typical day looks like. To me it was kind of a grueling process........it took a lot out of me to meet with 5 people and have 2 phone interviews and I was not offered the job.

      Questions d'entretien [2]

      Question 1

      Look at this piece of paper and tell me what you see. Be as creative as you can and remember there is no right or wrong answer.
      2 réponse(s)

      Question 2

      Tell me a situation where you were told that you could have done something better.
      1 réponse

      Autres retours d’entretien d’embauche pour un poste comme Client Service Representative chez Vanguard

      Entretien pour Client Service Representative

      1 juin 2026
      Candidat à l'entretien anonyme
      Malvern, PA
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Vanguard (Malvern, PA)

      Entretien

      Seamless process with very kind people. They made it easy to talk about my experience prior and answered all of my questions honestly. They went by fairly quickly but it felt more like a conversation than an interview.

      Questions d'entretien [1]

      Question 1

      How, in the past, have you handled building rapport with a client or customer?
      Répondre à cette question

      Entretien pour Client Services Representative

      9 avr. 2026
      Candidat à l'entretien anonyme
      Malvern, PA
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Vanguard (Malvern, PA)

      Entretien

      Got a phone interview that lasted 20 minutes asking about your background and why you are interested in the company. Then they schedule for another with the hiring manager virtually.

      Entretien pour Client Service Representative

      6 avr. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. Le processus a pris 6 semaines. J'ai passé un entretien chez Vanguard en avr. 2026

      Entretien

      There are 2 rounds for interviews, one was over the phone and the other is on Microsoft Teams. The first interview was a lot of asking why I wanted to work for Vanguard, my experience, etc. I have not done the second interview yet.