J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Vanguard (Charlotte, NC) en mai 2013
Entretien
Phone Interview, 4 hour in person interview, didn't get back to me for 5 weeks until I emailed asking about the position. I mentioned the word grumpy when describing a customer in one of the star questions, which led to my interviewer marking someone on another piece of paper (AKA don't do that). They really care about the customer service aspect of your past experiences and how you handle people on the phone. Knowing someone in the company would help.
Questions d'entretien [1]
Question 1
Empathize with customer whose daughter is an expecting single mother and can't pay her bills, father is transferring money to her account.
J'ai passé un entretien chez Vanguard (Charlotte, NC)
Entretien
The interview process was pretty standard, starting with a phone interview and then moving to a virtual team meeting with the recruiter. Very friendly and open to answering your questions.
Questions d'entretien [1]
Question 1
What do you know about Vanguard?
Tell me about a time... handling a customer, difficulties, multitasking
J'ai passé un entretien chez Vanguard (Malvern, PA)
Entretien
Seamless process with very kind people. They made it easy to talk about my experience prior and answered all of my questions honestly. They went by fairly quickly but it felt more like a conversation than an interview.
Questions d'entretien [1]
Question 1
How, in the past, have you handled building rapport with a client or customer?
J'ai postulé en ligne. J'ai passé un entretien chez Vanguard (Malvern, PA)
Entretien
Got a phone interview that lasted 20 minutes asking about your background and why you are interested in the company. Then they schedule for another with the hiring manager virtually.