The phone interview went well, lasted about an hour, and two days later, I was offered an on-site interview for the following week. The on-site interview started off fine. It was a panel interview; the two interviewers were very friendly. Then at the end of the interview, I was unexpectedly told that I was now going to perform a mock call: I had not been told this was part of the interview process ahead of time, and I was not prepared. The interviewers handed me two pages of information and then gave me about 1-2 minutes to familiarize myself with the information. Needless to say, I didn’t feel 1-2 minutes was enough time to familiarize myself with the information, and I did poorly on the mock call. I don’t understand why the mock call information wasn’t provided to me ahead of time, and why I wasn’t given a sufficient amount of time to prepare for it? I know I would have aced the call if I had a strong grasp on the information I was being quizzed over...So, please be warned of this and prepare yourself for a mock call with little to no time to prepare yourself: it seems to be an arbitrary way they cross off candidates.