Resumes, applications, phone interview, first interview to match job description, skills, and goals/mission to applicant, 2nd interview to meet team, see how office is set up, learn about ethics, expectations, absolutely never, statutes and gov regulations, and hear fun stories... 3 important lessons learned from every interaction with each client... 1. teach client something new 2. learn something new about client 3. learn something new about self and how to be a better person...