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      Recherches associées: Avis sur Udacity | Offres d’emploi chez Udacity | Salaires chez Udacity | Avantages sociaux chez Udacity
      Entretiens chez UdacityEntretiens d’embauche pour Customer Success Manager chez UdacityEntretien chez Udacity


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      Entretien pour Customer Success Manager

      11 sept. 2020
      Candidat à l'entretien anonyme
      Dublin, CA
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé via un recruteur. J'ai passé un entretien chez Udacity (Dublin, CA) en août 2020

      Entretien

      External recruiter presented an interesting opportunity but once this moved internally, the lack of communication and feedback is nothing but rude. One strange interview, no feedback for 2 weeks, hiring manager viewed my LinkedIn profile and no follow up from anyone. Have had 4 rounds of interviews and in final stages with another company in the time has take to simply receive feedback on my first round interview from Udacity.

      Questions d'entretien [1]

      Question 1

      Internal hiring manager seemed nice but like she had not had much experience interviewing. Asked super generic questions, conversation didn’t flow and it was clear that she was looking to hear the exact words she had already decided were part of the perfect answer.
      1 réponse
      2
      avatar
      Réponse de Udacity
      4y
      Thank you for your review! We are proud of our culture but always looking for ways to improve, so your feedback is helpful.

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Manager chez Udacity

      Entretien pour Customer Success Manager

      22 janv. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai passé un entretien chez Udacity

      Entretien

      Went through 4.5 rounds of interviews (4 plus a mandatory presentation review with a manager) before getting rejected with NO FEEDBACK WHATSOEVER. I requested feedback and was told I'd be followed up with, but never was. And the cherry on top: the job was reposted, so I don't think they hired anyone. Utter disrespect for the candidate's time and feelings.

      Questions d'entretien [1]

      Question 1

      Present a 35 minute mock QBR.
      Répondre à cette question
      avatar
      Réponse de Udacity
      1y
      Thank you for taking the time to share your experience. We understand how much time and energy goes into a multi-stage interview process, and we're sorry to hear it left you feeling frustrated and disappointed. Providing timely, thoughtful feedback is something we aim for, and we recognise how important it is for candidates to feel respected and informed throughout. Your feedback is appreciated and will be shared with our recruiting team as we continue to refine our process.

      Entretien pour Customer Success Manager

      12 juill. 2021
      Employé (anonyme)
      Londres, Angleterre
      Offre acceptée
      Expérience positive

      Candidature

      J'ai postulé via une agence de recrutement. Le processus a pris 5 semaines. J'ai passé un entretien chez Udacity (Londres, Angleterre) en juin 2021

      Entretien

      Recruiter screening call Line manager call (45 minutes) Regional manager call (45 minutes) Call with a fellow CSM (45 minutes) Panel interview (60 minutes) The interview process was very quick and it flew very nicely. Every person I met and spoke with during the process was very professional, polite and engaged. They shared very valuable and thorough feedback after we led the panel interview (final stage). I appreciated this because, regardless of the end result, it was about very useful and objective insights any candidate would definitely benefit from this.

      Questions d'entretien [1]

      Question 1

      What is the mistake that helped you grow and what did you learn from it? Have you ever had to deal with a difficult colleague and how did you handle it?
      Répondre à cette question
      avatar
      Réponse de Udacity
      4y
      Thank you for taking the time to share your feedback. We are happy to hear about your experience!

      Entretien pour Customer Success Manager

      19 août 2020
      Candidat à l'entretien anonyme
      San Francisco, CA
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. J'ai passé un entretien chez Udacity (San Francisco, CA) en août 2020

      Entretien

      An outside recruiter had reached out to me to set up a first call. With the hiring manager. We connected and had a great conversation. Follow up calls were set up with a counterpart/peer on the team, and then an east coast manager. I was moved forward and asked to complete the take home exercise, which comprised of a customer email response, and a mock QBR deck. Once I returned the QBR deck, they immediately asked for revisions--before I had even presented. Extremely odd and something no other company has done before in my years of CS experience. I made adjustments and added in detail that was requested, only for the hiring manager to tell me that they're not going to have me present what I had prepped. Hours of research, prep and calls just to get the rug pulled out from underneath me. Extremely unprofessional and frustrating.

      Questions d'entretien [1]

      Question 1

      Asked for examples of difficult situations with previous customers. QBR was focused around their current partnership with a large telecom company where they have a group of "learner" employees who are struggling to complete a machine learning course because they feel they don't have enough time to complete the course. You're tasked to address this and respond in a 30 minute format. Though you have 30 minutes, better make sure your slides aren't concise and loaded with bullets, stats, data and walls of text. Seems like that's what they wanted, but it's just not how I conduct my QBRs.
      Répondre à cette question
      5