You will be asked to describe in your own words, what do you think makes a great flight attendant? You'll have 60 seconds to answer. You'll need to state your name, where you're from, and answer the question. THIS is when you're being judged the most. They (the recruiters) are scrutinizing your appearance, your stance, your diction, how well you speak, all of it. Give your best impression, and make it a lasting one. My advice, is do what I did. Pretend that the recruiters aren't there. And ONLY scan the room and look at your peers (the other candidates). Pretend you're on the plane giving instructions, or some big presentation. Smile when you speak, speak clearly and at a steady pace. And wish everyone there, good luck. Doing so, will show you as being humble.
Next is the narrowbody aircraft mockup. They have you sit in the jumpseat, fasten the seatbelt and shoulder harness and grab equipment from the overhead bin. You will be required to reach in the bin (way back against the fuselage) pick it up and lift if out (which might weigh about 15-20 pounds) and lift and put it back in the bin. You will also be required to take off your shoes. Ladies AND gentlemen. So wear clean socks. :o)
Afterwards, the one-on-one/ face-to-face interviews will commence. They will ask conventional scenario questions that pertain to customer service experience you may have, and if you have prior airline experience, feel free to relate some of it. But don't relish too much on your prior airline experience, they welcome the experience, but don't make it seem that you're so set in your past flight attendant life, that you wouldn't be a good fit in your potential new flight attendant life at US Airways. My best advice is to search within this site for the questions, or run a search online for "STAR Interview Questions" so you can prep for it. (STAR "Situation, Task, Action and Results")
Sometime in the day usually around 12 noon, lunch will served. You'll have 30 minutes to eat. Although the telephone recruiter may have said (and the email) "Bring a book as there will be some downtime in the day" by all means, DO NOT BRING A BOOK. That's a test, in which you will fail. The lunch break is for eating, but more so for socializing. Get to know the other candidates. PLEASE PLEASE socialize. You are being watched, trust me. Dont make it a habit of staying in the same seat you were, when you first got there. Play musical chairs, every chance you get, move around, change your seat, sit with another group of people and chit-chat with them. Then switch again, move and sit in another part of the room. And make sure, the recruiters know and see that you've move. Ask a question when they come back in the room. THEY LOVE QUESTIONS, so ask, ask, ask away. That's a way to let them know you're eager to learn and are truly interested. *FORMER/CURRENT F/A's* this goes for you too. Ask questions, if you already know the answer. Play the fool so-to-speak, and humble yourself. DO NOT come as a know it all.
Once lunch is over, they come back with a list. Usually a Human Resource Rep comes in, and says when your name is called, you are moving toward the next step in the interview process. Which is code for, "the shuttle van is here to take you back to the airport" This is the round folks are cut. The object is not to have your name called at that time. Once all the names are called, and they are gone. The HR Reps says you all have made the first round, and the next round is a group activity. IF you've gotten here, then they really liked you. BUT that does not mean you are 100% safe. I can't stress enough to participate, participate, PARTICIPATE. And socialize, socialize, socialize. There isnt a right or wrong thing to do or say in the activity, they just want to see team work, give and take, a leader and follower, but they DO NOT WANT A BOSSY LEADER or a LAZY FOLLOWER. All of you in the group, should participate and show eagerness and willingness to achieve what the activity asks of.
Frankly, if you get cut at this round, then you deserve to be sent to the airport and home. After the activity, we all discuss it and our thought process. After that, the recruiters leave the room and deliberate again. IF the HR Rep comes back in the room with a paper and your name is called, its bye bye time. Two people were called again, for lack of participation and the other was being over-bearing possibly. Afterwards, they ask the remaining candidates to collect their belongings and go to the wide-body aircraft mock-up, and after an discussion of the widebody, its revealed that you've pass all rounds and will receive a written conditional job off. (Despite they said in the beginning that you would know their decision within 48 hours. but thats for those who didnt make it)
After the joyish tears, you sign paperwork, take your ID picture, and get finger printed. And you're on your way to the skies.