Initial communication was an email to complete an online questionnaire they to then scheduled the initial phone interview. I found the hiring Specialist incredibly pleasant. She informed me that in should let them know if u had any time lines like other interviews lined up to expedite the process. I mentioned a part time interview I was attending but that my goal was to get Zappos. I try to be very honest and forth coming. I completed the online test easily enough. Every job applicant should have complete this as it shows your basic computer . abilities. I moved forward to the technical phone interview. I was concerned about this as I have been a bit rusty with excel. However, there were minimal "technical" questions asked. I felt I asked more regarding b their team processes and how they integrate things into amazon. Overall great experience and I'm certainly glad to have enjoyed some of the interview process.