A 20 minute interview with 2 managers. Standard interview questions, examples of good customer service, what would you do in this scenario etc . Helped to have done research on The National Trust. Quite relaxed overall.
Questions d'entretien [1]
Question 1
If someone came and told you the pay machine in the car park wasn’t working what would you do?
J'ai postulé en ligne. J'ai passé un entretien chez The National Trust
Entretien
Interview with 2 staff members, quite standard really. They made me feel very comfortable. Questions were based around customer service and what I knew about the company. It lasted about 30 minutes and they offered me the job the next day.
J'ai postulé en ligne. J'ai passé un entretien chez The National Trust (Winchester, Angleterre) en juin 2022
Entretien
A lengthy interview, but very friendly staff.
I sat with two members of the management team and they each took turns asking me questions. Common questions such as 'Describe a situation where you dealt with a difficult customer'
The hardest question was 'in one minute sell me a pitch on your favourite site and why I should visit' I chose Corfe Castle and described some of its history, it didn't have to be a national trust site.
Questions d'entretien [1]
Question 1
Q: Describe a time you dealt with a difficult customer
Q: In one minute, give me a pitch convincing me to visit one of your favourite places