I spoke with a HR Recruiter first, answered some questions. After passing the initial interview I was prompted to complete a call center simulation and behavior questionnaire, the last step was a video interview. Every person I came into contact with during the interview process either "in person" on the phone or in an email was amazing. The HR recruiter even took time to go into detail about the position, about the benefits and pay, and the interview process. The simulation was basic. Follow along on an imaginary phone call while using a system. If you have worked in a call center it should not be an issue. The video interview was pretty lengthy, was about 45min. They first went into how the interview was broken up. We went into my work history asking a questions about what I did at my previous job. We then went into the actual interview questions. Look up STAR interview, that's what they are looking for. They weren't typical star interview questions, but all related to the company and the job I would be doing. All in all it was a great interview. I felt on their end they were thorough and kind.