I met an area manager at a job fair and after some casual conversation, he invited me to interview. I was looking for an internship at the time. I interviewed in-person with the area manger. It was a casual conversation about what motivated me, my interests, etc... I felt like I was being evaluated for my demeanor and communication abilities rather than being good at sales or customer service. I was then asked to take a type of personality test which was required in order for someone to be hired - which I apparently failed. I ended up speaking to the area manager directly and argued my case that personality or ability to be a good employee couldn't be dictated by a multiple-choice test. Once hired, the on-boarding process was simple.