The interview process I experienced was a standard interview process. The franchisee-run stores manager asked relevant questions. However, new staff employed under the corporate stores (new) manager went as follows: Step One: Shop floor pass through - whoever the senior member of staff was on the floor at the time would receive the resume and ask a few questions - immediate NO for anyone without retail experience, does not shop at TBS/is not familiar with the products, does not wear make up. Step Two: Standard interview with whatever available member of staff is on hand - mostly management, but on one occasion was a customer consultant. Step Three: Shop floor interview. Candidate must 'sell' the manager some products. If the candidate cannot sell like a used car salesman, or have knowledge of the products, they will not get any further. Step Four: Phone call interview with the district manager. This is overkill for an entry level position.