Thank you for raising your concerns about our mutual assessment, or MA, process. We'd like to take this opportunity to address a few misconceptions. The MA typically lasts between 30-40 hours dependent upon the role, and our candidate dictates the schedule according to their availability and needs .We think of our MA process as a "paid peek behind the curtain," as well as the last part of the assessment process. This piece is all about the "mutual" benefits of joining TaxJar. Do we align on the work itself? Do we share the same set of values? Will YOU like the ways in which we work together to solve problems? We'd rather you find out during the assessment phase if TaxJar is for you, before you quit your job, or change your life. We want you to be 100% certain that you can do the best work of your career here at TaxJar. We think having an experience with the teams you'll work with, during the assessment phase is much more powerful and impactful upfront, than finding out 90 days in during a probationary period that you've misjudged the work or the place. That's why we put you in the driver's seat and give you the ability to really check out what it's like here. We pay you for that time. You'll get your hands and mind engaged as a way of discovering how this all works, but you won't be doing the job all the way until you begin with us full-time. Helping you have balance, even in the MA is part of our culture. Our Diversity, Equity, Inclusion and Belonging Report can be found on our Life at TaxJar blog, and contains a breakdown of the ages of our teammates. We stand against all forms of discrimination, including age discrimination. We know TaxJar isn't for everyone. We are building a place that we are proud of, a place where we want to rewrite the way work works. We think old practices like probationary periods and dropping folks in at the deep end of the pool don't foster a progressive, productive work environment. We've built our process in such a way that everyone benefits - the candidate, the team they work with and the company as a whole. So we take a different approach to traditional processes, and a stance that flies in the face of what people are used to. We will use your feedback to better communicate this to candidates and thank you again for taking the time to leave your thoughts.

Hi there, No excuses. We dropped the ball, and we've gone back to our hiring team to see where we went wrong, and what we could have done to get it right. It's important to us all that all candidates have a positive experience and we hope that if you ever see another opportunity with TaxJar that appeals to you, we'll get the chance to deliver. Thank you for taking the time to share your experience with us. It can only make us better. From all of us at TaxJar, we are wishing you much success on your new path.